FAQs

Q?

What is The FireZone?

A.

The FireZone is a one-of-kind, firehouse-themed activity center. The FireZone features a series of firefighter skill stations, fire truck, fire boat, ambulance and firefighters, as well as two private, themed party rooms. The FireZone provides a structured, all-inclusive event, where our guests can become firefighters for the day.

Q?

Can I come by to check out The FireZone before booking an event?

A.

We encourage guests to call our offices to find out when upcoming events are scheduled to come in and observe. If you would like to stop by the FireZone at a specific time, please give us a call at 877-597-3473 to set up an appointment to have one of our firefighters give you a tour.

Q?

Is the FireZone open during the week?

A.

In addition to field trips and playgroups, the FireZone hosts a variety of Drop-In activities each week. The dates and times alternate, so please check the website for upcoming events.

Q?

Are there real firefighters at the FireZone?

A.

The FireZone staff is made up of a variety of personnel from the fire service, creating and authentic and knowledgeable firehouse environment.

Q?

What is included with each party?

A.

Everything! We have created an all-inclusive event facility to make the party planning process as easy as we can for parents. Each party includes an hour of instructional firefighter activities, 90 minutes in the party room, custom cake and juice for each participant, party supplies, party favors, printable invitations and thank you cards. Invitations can even be downloaded from our website. Additional party options are available, including pizza, favor boxes, beverages, upgraded cakes and more.

Q?

How many people can I invite?

A.

FireZone parties are limited to 35 kids/participants. Events are limited to 60 total people. 14 kids and 26 adults are included in every party with additional fees additional adults or kids.

Q?

Will I be charged for siblings, infants and small children attending the party?

A.

Fees are based on those guests participating in the activities and those you wish to receive party favors and cake/juice. Your count is for children 1yo and older.

Q?

Will there be someone in the party room to serve the cake/pizza/drinks/etc?

A.

Yes! All events have a dedicated host, in addition to our firefighters, specifically designated to coordinate the party room activities. You do not have to worry about a thing!

Q?

What if I want to have food other than the included cake? Can I bring my own food and drinks?

A.

Outside food and beverages are not permitted. Multiple food and cake options are available when booking your event.

Q?

Can I bring confetti, piñatas or hand streamers?

A.

Our entire facility is already decorated with a firehouse theme throughout, so additional decorations are not needed and discouraged.

Q?

When do I need to arrive?

A.

It is very possible that there will be another party ahead of yours, so we ask that you and your guests arrive no more than 10 minutes before your party time.

Q?

Do I need to bring my own paper products?

A.

No. We have everything ready for you from plates, napkins and even the birthday candles.

Q?

What if I want a 2-hour party?

A.

An additional ½ hour option is available for $125. 2-hour parties are only booked from 4-6pm.

Q?

Am I allowed to tip the firefighters and staff?

A.

15% Gratuity is added to all party reservations. Any additional gratuity is at the discretion of our guests.

Q?

Are you only available for birthday parties?

A.

The FireZone is a great place for school and camp field trips, corporate team building, parent clubs, group outings, facility rentals and other special events.

Q?

How far ahead should I book?

A.

We sometimes have closer available dates, but we recommend making a reservation 2 months ahead your anticipated event.

Q?

We recommend making a reservation 2 months ahead your anticipated event.

A.

Deposits are not refundable. The FireZone may reschedule your event or apply your deposit to a later date if the change is made outside 10 days of the original event date.

Q?

Can I rent a fire engine for an event or parade?

A.

Fire truck rentals are available for a variety of events from our partner, Chicago Fire Truck Rentals at www.ChicagoFireTruckRentals.com

Q?

What is the cancellation policy?

A.

Deposit is non-refundable. If you provide at least 14 days notice you may apply your deposit to any available party date. Any event cancelled with less than 14 days will forfeit their deposit.